Sound Failure on Windows Laptop

by rgjkerg112   Last Updated October 09, 2019 18:01 PM

A Windows laptop has a red X next for the sound icon so I cant hear any sound. When I click on the icon, it goes straight to troubleshoot wizard but the wizard finds no problems. I've started the device in safe mode with same results. I've tried uninstalling and reinstalling audio drivers but I dont think its the drivers because it wont even let me enter the sound settings. Anybody had similar issues with this?

Thank you

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