icloud access is grayed out on iphone5. Trying to do a factory reset but unable to turn off "Find my iphone" because I can't access icloud

by St8kout   Last Updated April 16, 2019 00:12 AM

It's a Catch-22. icloud access is greyed out. After a dozen failed remedies, I tried to use "Find my iphone" to erase my phone (and restore from backup) but nothing happened after an hour. It also says device offline (it's not).

Had tried to reset from the menu but, "Verification Failed. There was an error connecting to icloud." So I went to restore from backup and got another message, "Find my iphone must be turned off before iphone can be restored," (which requires icloud access.)

Can Apple simply delete my icloud account?

Tags : icloud


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