Example workflow when changing a site's identify provider

by Kye   Last Updated February 10, 2019 07:16 AM

I'm switching a site from ADFS/AD to Azure B2C/AAD and require users to reset their password. Users will also see different log in screens. I'm struggling to find an approach where users won't be scared that my site's been hacked, worried that reset password emails are phishing attacks etc.

My plan is to ask users to sign into the site the using their existing credentials, explain the situation and ask them to reset their password... (I would need to track who completes the progress, keep the existing infrastructure alive, and one day worry about a bulk import of the remaining users)

I've also thought about doing a bulk transfer and automating password reset emails to everyone... my concern is that this would scare people....

Could anyone suggest a less intrusive method or an example of a company who has done this well?

Thank you

Related Questions

Updated November 02, 2016 09:06 AM

Updated June 10, 2015 22:07 PM

Updated February 15, 2018 19:16 PM

Updated April 30, 2016 08:06 AM

Updated November 05, 2018 14:16 PM